Information and encouragement coming from managers is a critical tool in moving your organization’s goals and values. Rank and file employees also hold ideas and comments which can contribute to those company goals. Sometimes, they simply need to be asked to providing “employee voice.”
When employees feel unable to speak out, negative emotions like resentment and anger bubble up, which can “shut down creativity” and chip away at motivation, productivity and performance according to a 2003 study by Perlow and Williams
Strong mechanisms for employee voice protect against a host of challenges that stem from the demands of being silent.
A study by Daniel G. Spencer from the University of Kansas found that a number of mechanisms for employee voice correlated strongly with a high degree of retention.
When employees feel able to speak out and have the tools to do so, grievances are nipped in the bud before they damage wellbeing and job satisfaction.
A lack of voice can frustrate employees, creating issues on social channels like Glassdoor. Recruits often browse these sites before accepting interviews.
Employee voice can increase collective learning, according to a 2007 study by Detert & Burris. When employees feel safe to contribute honestly to decision-making, groups can better leverage the diversity of ideas and optimize decision-making.
Improving job design can lead to higher engagement, satisfaction and wellbeing, which all impact productivity and performance.
Purpose-driven organizations tend to have high degrees of employee engagement and satisfaction. But benefits only emerge when purpose and values have been co-created with employees, which requires a high degree of employee voice.
Does your communication include employee voice?
When goals, values and programs need internal communication, organizations often default to a series of letters written by managers. Good stuff, but it completely wiffs on employee voice.
News Link journalists learn organizational goals and form interview questions to provide employee voice.
Does your organization value safety? We ask rank and file employees, “who counts on you to work safely?
Do you value customer service? We ask employees, “why are details important to customers?”
Community involvement? We’ll interview employees who devote their time and talents to worthy causes.
If you’re serious about employee communication where everyone in your organization has a voice, call News Link 402-475-6397.